POLICIES


Payment

We accept:
Shopify Payments powered by Stripe, accepting all major credit cards.
Paypal…….
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
We will also accept a money order or cashier’s check. Both must be drawn on major NATIONAL banks. Your Item will take 3-5 business days to ship while we wait for clearance through our bank.


Layaway/payment plans are always available!

 

Shipping

 We ship every day before noon, or the next day if your order is placed after, except for Sundays since USPS is closed.

If you would like insurance please notify us ahead of time so that we can update your invoice. We cannot be responsible for damage or loss in the mail, please consider this when deciding on insurance for those items that ship without it! We use USPS for all shipping. Generally most items ship 1st class, unless they are over 12 ounces, in which case they would ship Priority. International orders ship 1st class International or Priority International. We ship within 1 day of payment, and will gladly ship all over the world! We will notify you upon shipment of your items.


****International customers are responsible for any Customs tariffs/Import fees. Due to postal regulations in the USA……..all International Items will be marked as Merchandise. It is the law in the USA.****
 

Refunds and Exchanges

In regard to custom pieces, there are no refunds, however, we will work with you to get your piece just right......we want you to be pleased with your purchase!

Besides one of a kind and custom pieces, we only sell items we know to be authentic. We only purchase items from reputable dealers and/or high-end auctions, department stores or boutiques. Most of the items are in new or like-new condition, unless otherwise stated.

If you require more pictures, or have any questions, please contact us before purchasing to be absolutely sure, so as to avoid the headache of a return.

Because of this we have a very strict return policy. You MUST notify us within 14 days of receiving the item. The item must be returned in the  SAME condition as received. We do take pictures upon shipping.

As for Handmade pieces we will offer repairs beyond the 14 days if you have an issue with your piece. Just contact us, and we will work it out!

Return shipping is the buyers responsibility, with the exception of items that were GROSSLY misrepresented.

 

Additional policies and FAQs

Custom orders always welcome! We give discounts on multiple purchases! Just contact us!

Layaway/payment plans are always available!
Contact us at: customerservice@oneofakindhardtofind.com or use the Contact Us button below.